Empowered employees have an increased sense of ownership in their organization. Empowered employees are happier than employees in other companies; empowered personnel tend to be more proactive and willing to embrace change. A team full of workers feeling in control of their destinies is far more enthusiastic about their roles and passionate about achievement, which is all good for the company.
Empowering employees has a number of benefits for a business.
Empowerment:
· Improves the customer experience. The individual employee is not a drone, mindlessly acting as a machine. An empowered employee can make small decisions that end up increasing repeat business and developing loyal customers.
· Resilience. The way employees respond to those changes is key to maintaining morale. By allowing employees to make important decisions that affect the company even in small ways, changes are less likely to be seen as uncaring edicts. Once the culture of loyalty and employee concern is established, even large changes are accepted and often embraced. Staff must feel management at all levels makes decisions with their concerns in mind.
· Makes employees feel like a part of the business. It's subjective, but finds a business where employees can act and you can tell that they are more committed.
· Enhances job satisfaction. It's frustrating to an employee to know what's right, but feel powerless to do anything. Giving the employee some decision-making ability will decrease frustration and improve retention. It's easier to keep a customer than to gain a new one. It's also easier and cheaper to keep a trained employee than to recruit a new one. Keep your employees longer by getting this right.
· Raises expectations. If someone is empowered, that person has higher expectations. It's those higher expectations that make the real difference. Employees rise to extraordinary levels when the bar is raised. It becomes a catalyst for growth.
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